Tuesday, May 14, 2013

News at Eleven: Much has changed, especially the way

that charitable heritage and arts organisations now recognise that they need to work in a more business-like fashion. We now need to compete against multi-channel TV, gaming, the internet and other low and high-tech attractions, so organisations like ours need to focus on providing excellent customer service, value for money and delivering a great day out.

from The Guardian: Arts head: Sara Blair-Manning, the John Clare Trust and Cottage


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